Salon FAQs

The easiest way to book an appointment is through our online booking system here.(https://www.vagaro.com/prephair) If you're a new client, you can set up your profile with all of the required information. If you're not sure what service to book, or which one of our stylists you'd like to see, please text or call us at 204-500-2212 and we'll be happy to assist you.

Yes, we welcome walk-ins! While appointments are recommended to ensure you get your preferred time and stylist, we'll be happy to accommodate you, if we have availability.

Feel free to call or text us at 204-500-2212. We'll do our best to try and accommodate your preferred date and time.

While we'd recommend any of talented team to a new client, there are some services that not all our stylists perform. We recommend browsing the Meet Our Team (https://manage.wix.com/dashboard/ba56f724-80c5-4f7c-b990-67a4c8ff2dc2/wix-faq?referralInfo=sidebar#)page to learn more about each stylist’s specialties and experience. You can also give us a call or text at 204-500-2212. If you send us a photo of your current hair and an inspiration photo of what you'd like to have done, we'll be able to match you with the stylist best suited for your needs.

The duration of an appointment depends on the service you're receiving. For a standard haircut, you can expect your appointment to take 30 minutes to 1 hour. Colour, toner and root re-touch services can range from 1.5 to 2 hours. Blonding, highlight and colour correction services can range from 2.5 to 4 hours, depending on the complexity. Hair extension services can range from 2 to 6 hours, depending on the type of extensions being installed, and if you're also having highlights or colour done at the same appointment. Hair extension maintenance and removal services can range from 30 minutes to 2 hours.

We prefer guests to arrive with clean, dry hair for all services. If you have curly hair, but usually wear it straight, we recommend arriving to your appointment with it straight.

We recommend wearing something comfortable, especially for longer appointments. We encourage you to avoid wearing anything that's extremely valuable or irreplaceable. While our stylists perform services with the utmost care, chemicals and products used during various services may unintentionally come in contact with clothing. We will not be held liable for any damage or stains to personal clothing items.

While everything you need will be provided at the salon, it’s always a good idea to bring a few essentials: • Water bottle: Some appointments can be quite long, so you'll want to stay hydrated. We have a variety of beverages available for you at the salon, but we encourage you to bring your favourite. • Snacks: We have some snack options available for you at the salon, but again we encourage you to bring something to eat if you think you might get hungry. • Entertainment: If you prefer a quiet appointment and would like to read, catch up on some work, or scroll Tik Tok, make sure you bring everything you'll need. This is your time to relax and enjoy the transformation! Our stylists will usually do a short consultation with you over text message prior to your appointment, this is a good time to share any inspiration and ideas you have, but you're welcome to bring those photos with you to your appointment as well.

While we prefer you come to your appointment alone, you are welcome to bring someone with you if you need. We cannot guarantee that they will be able to sit near you while your services are being performed, especially during peak times in the salon. Please be mindful of your stylist's personal space and working area, and of the other guests in the salon. If you need to bring your child with you to your appointment, we kindly ask that you bring a quiet activity to occupy them while your services are being performed. Children must not touch any salon equipment or products, and they must remain under your supervision for the duration of your appointment. Parents will be charged the full price of repairing or replacing any damaged salon equipment or products. If your child needs to use the washroom, you must accompany them, as our washroom is located on the top floor of the building and the staircase up is relatively steep.