Winnipeg Cancellation Policy
If you need to cancel or make any changes to your appointment, please contact the salon directly at 204-500-2212, at least 48 hours before your appointment. If the appointment is cancelled with less than 48 hours notice, or if it is no-showed, 100% of the service fee will be charged to the credit card on file. If the charge does not go through, or if we do not have your credit card on file, the fee will be added to your next appointment. Some exceptions may apply, and under extenuating circumstances the charge may be reduced to 50% of the service fee.
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For some services, we may require a deposit, along with a valid credit card to confirm the reservation. You will be sent a payment form to fill out upon booking your appointment. Once the payment form has been signed, the $100 deposit will be charged to the credit card on file. Once the deposit payment goes through, your appointment will be accepted and confirmed. If the credit card is declined, we will contact you for another form of payment.
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The $100 deposit will go towards your final bill at the time of your appointment. If the appointment is cancelled with less than 48 hours notice, the deposit will not be refunded, and the card on file will be charged the remaining balance of the service fee. If the appointment is cancelled with more than 48 hours notice, the deposit will be refunded within 3-5 business days. If you have not received the deposit refund back after 5 days, please contact the salon and we will assist you.
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Please do not email, DM on Instagram, or text the number that sends your automated appointment reminders, to change or cancel an appointment. Only attempts to contact the salon directly at 204-500-2212 will be considered for changes or cancellations.
Client Satisfaction Policy
We strive to provide exceptional service, and your satisfaction is our top priority. Please review our Client Satisfaction Policy.
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Contact Us Within 3 Days
If you are not completely satisfied with the results of your hair service, please contact your stylist, or the salon directly at 204-500-2212, within 3 days of your original appointment date. We do not offer refunds on hair services, but after a consultation we will decide if any changes can be made for no charge. We want you to love your hair and are committed to addressing any concerns promptly.
Our Commitment to Resolution
Upon receiving your inquiry, we will make every effort to schedule a consultation to assess and understand your concerns. Our team is dedicated to working with you to achieve a resolution that leaves you completely satisfied with your hair. Any changes that are to be made at no charge must be done within 10 days of your original appointment date, and with the stylist who performed the original service.
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Restrictions Apply
Please note that certain restrictions may apply based on the nature of the issue. Our commitment to resolution is subject to the feasibility of addressing the concerns raised within the scope of our services.
Failure to Contact Within 3 Days
If you do not contact your stylist, or the salon directly, within 3 days of your original appointment date, we will not be responsible for addressing or fixing any issues that may arise thereafter.
We appreciate the opportunity to address any concerns you may have.
By scheduling an appointment with Prep Hair, you acknowledge and agree to the terms outlined in our Cancellation Policy and our Client Satisfaction Policy. We encourage open communication, and our team looks forward to ensuring your experience with us exceeds your expectations.
These terms apply to in-salon hair services only.