Salon FAQs

If you need to cancel or make any changes to your appointment, please contact the salon directly at 204-500-2212, at least 48 hours before your appointment. If the appointment is cancelled with less than 48 hours notice, or if it is no-showed, 100% of the service fee will be charged to the credit card on file. If the charge does not go through, or if we do not have your credit card on file, the fee will be added to your next appointment. Some exceptions may apply, and under extenuating circumstances the charge may be reduced to 50% of the service fee. For some services, we may require a deposit, along with a valid credit card to confirm the reservation. You will be sent a payment form to fill out upon booking your appointment. Once the payment form has been signed, the $100 deposit will be charged to the credit card on file. Once the deposit payment goes through, your appointment will be accepted and confirmed. If the credit card is declined, we will contact you for another form of payment. The $100 deposit will go towards your final bill at the time of your appointment. If the appointment is cancelled with less than 48 hours notice, or if it is no-showed, the deposit will not be refunded, and the card on file will be charged the remaining balance of the service fee. If the appointment is cancelled with more than 48 hours notice, the deposit will be refunded within 3-5 business days. If you have not received the deposit refund back after 5 days, please contact the salon and we will assist you. ​ Please do not email, DM on Instagram, or text the number that sends your automated appointment reminders, to change or cancel an appointment. Only attempts to contact the salon directly at 204-500-2212 will be considered for changes or cancellations. Click here (https://www.prephair.com/salon-policies)to see our full Salon Policies.