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Winnipeg Cancellation Policy


If you need to cancel or make any changes to your appointment, please contact your stylist, or the salon directly at 204-500-2212, at least 48 hours before your appointment. If the appointment is cancelled with less than 48 hours notice, or if it is no-showed, 100% of the service fee will be charged to the credit card on file. If the charge does not go through, or if we do not have your credit card on file, the fee will be added to your next appointment. Some exceptions may apply, and under extenuating circumstances the charge may be reduced to 50% of the service fee.


Please do not email, DM on Instagram, or text the number that sends your automated appointment reminders, to change or cancel an appointment. Only attempts to contact your stylist, or the salon directly at 204-500-2212, will be considered for changes or cancellations.

Client Satisfaction Policy


We strive to provide exceptional service, and your satisfaction is our top priority. Please review our Client Satisfaction Policy.

Contact Us Within 3 Days

If you are not completely satisfied with the results of your hair service, please contact your stylist, or the salon directly at 204-500-2212, within 3 days of your original appointment date. We do not offer refunds on hair services, but after a consultation we will decide if any changes can be made for no charge. We want you to love your hair and are committed to addressing any concerns promptly.


Our Commitment to Resolution

Upon receiving your inquiry, we will make every effort to schedule a consultation to assess and understand your concerns. Our team is dedicated to working with you to achieve a resolution that leaves you completely satisfied with your hair. Any changes that are to be made at no charge must be done within 10 days of your original appointment date, and with the stylist who performed the original service.

Restrictions Apply

Please note that certain restrictions may apply based on the nature of the issue. Our commitment to resolution is subject to the feasibility of addressing the concerns raised within the scope of our services.


Failure to Contact Within 3 Days

If you do not contact your stylist, or the salon directly, within 3 days of your original appointment date, we will not be responsible for addressing or fixing any issues that may arise thereafter.


We appreciate the opportunity to address any concerns you may have.


By scheduling an appointment with Prep Hair, you acknowledge and agree to the terms outlined in our Cancellation Policy and our Client Satisfaction Policy. We encourage open communication, and our team looks forward to ensuring your experience with us exceeds your expectations.


These terms apply to in-salon hair services only.

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